The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! There was a 5 gallon water jug for hand washing. Interior was broken, transmission was broken. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. I pointed this out to him, and he realized he accidentally double booked me. We also sent the chargeback voucher to your email for your records Tripadvisor performs checks on reviews. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Unfortunately for their return, the company failed to pick them up. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Day 2 Tulum - Coba - Merida. Terrible. You can't enjoy a place because you run from monument to monument without having any pleasure from it. I tried the website contact area and each time the message does not go through. 15 tht of july , of course no reaction of this corrupt organisation ! The Collins Family from Alberta, Canada . BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Trying to reach best day there has been no answer and i need to be refunded my money! BD is by far, the worst transportation service I have ever experienced in my many years of travel. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Water Activities 0. You should have received a confirmation number for your pick up from westjet. Our arrival was without issues. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Corporate Offices in Mexico Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. (Available only in Cancun and the Riviera Maya). Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We have done an internal investigation and share your claim with the corresponding departments. Main attractions are paid extra: swimming with dolphins another US$100. Shame on you BD travel experience for allowing this kind of scam. very nice right. Bonampak Mza 2. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Lote 7 SM. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes With 0 respect. Omar was FANTASTIC! A nightmare of a company. This vacation was a nightmare. He was nowhere to be found. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. I tried to submit a comment online, but it would not go through. We took a taxi from the hotel to the airport. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I want to confirm a transfer booked through American Airlines. Cancun . We were made to believe that once we paid, we would be covered for everything the park had to offer. Do you have an email to contact BD Experience Cancun? My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. It is always a pleasure to assist you and we remain at your disposal. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. WestJet needs to find a different company to use. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Thank you very much for contacting us. It showed on the email that our pick up time was changed. Thank you very much for contacting us. He then called and got the second (more expensive) excursion cancelled. This is the version of our website addressed to speakers of English in India. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. Best Day Travel Customer Service Department We used BD Experience for round trip airport transfers from the Cancun airport. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. So we ask some people they said go around the corner to BD experience. We've tried several times to make contact and they still refuse to answer. Bonampak Mza 2. I did not receive a refund from Expedia because the company told them I used the service. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Flight changed to 6:50 on Thursday Jan 5. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve . Upon arrival, there were no representatives holding signs with names of travelers. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. My confirmation came from Costco who made my reservations. I said know weve been waiting since 10:20 for our 10:30 pick up. Once again, we want to apologize for this situation. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. What time will pick up be. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. Contact page of BD doesnt work, more than 10 emails sent. I want to confirm a transfer booked through American Airlines. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. We were provided pictures of an almost new looking catamaran. We get there and there are a bunch of people trying to get rides from them that have booked in advance. I have called, and the phone numbers do not work. Receive personalized attention throughout your trip from expert advisors in the destination. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Amazing time in Tulum ! Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Then we took a jeep rental. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! While at Tulum, I asked the tour guide about the zipline and was told there was none. How long typically is the wait for a private van at the Cancun Airport? We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Cancun. I do not recommend this Tulum Xel ha package. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! My husbands like I should tip him. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. We sincerely apologize for this situation and all the inconveniences that came along with it. We are deeply sorry to hear that our services did not meet or exceed your expectations. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. We have the most horrible experience this morning with BD experience. It has been more than one week, and the refund still has not come. Certificate of Excellence Awarded by TripAdvisor in 2019. This tour agency is set up inside Hotel Cozumel & Resort. Please do not use them, they will ruin your trip!! I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. Total should have been $192. [email protected]. They called multiple times and was left on hold each time. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . We booked our trip through Costco. They're very helpful. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. how to we confirm our pickup. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. We got there, and no one was there to retrieve us. So we opted to take a cab. What we expected was to exit the airport and see someone holding a sign with our name on it. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. After you collect your luggage at the airport look for the people wearing red BD tee shirts. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. Lote 7 SM. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. You should contact your travel agent for pickup time. Tripadvisor performs checks on reviews. That is in stormy, windy, cold weather. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Hotel Riu Palace Kukulkan 1.5. 39. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Ver en el mapa. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. They said we missed it. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. If I was only rating the travel service I would give them five stars. We scheduled a transportation for a flight out. We rappelled into one cenote and then walked/swam through three others. Nor Gonzalez has been of no help either! It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. Dear Guest: The drive time to the airport is approximately 25 minutes in low traffic times. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. After waiting approximately 15 minutes, we were on our way. Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. Again, we appreciate your valuable feedback which help us to improve. Cancun, Quintana Roo, Mexico. [email protected]. There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Dear Guest: 26 2018 90- - -v: . We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Awful service, BD Experience (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Adults Only and Adult Friendly Hotels in Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. Great, fast service every time I have used them. 45-90 minutes. Over 1,000,000 pictures Espaol ; Contact Us. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. The perfect time to try to scam someone. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. I sent out 2 emails requesting a change in pickup time to 0600. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Immediately, I went back to his office, but he was gone. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult International cuisine, restaurants with beautiful views of the sea or lagoon. Thanks! And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. 45-90 minutes. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. This is the version of our website addressed to speakers of English in the United States. Please don't buy from him. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. Hola, puedo llevar conmigo a mi mascota? Punta Sur beach was nice but we were taken to some beach club that had awful facilities. Drinks included in each travel. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Versace Yellow Diamond 50ml in Cancun duty free airport shops. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. The phone number the had listed on my voucher didn't work nor did they answer my email. This is the version of our website addressed to speakers of English in the United States. Corporate Offices in Mexico The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. The meals on the excursions were awesome! Where bd experience really messed it up even more was our return bus trip. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The bathroom doors had holes and the kitchen was falling apart. Dont use them. We love the sit back and relax ride! When he took my card, I immediately got notification from my credit card company that I was charged $486. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. What time will pick up be. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Bonampak Mza 2. Taking safety measures. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. They're very helpful. Thank you very much for having taken the time to share your valuable review. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Swimming with dolphins. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. I accepted because I realized it was going to be a headache to fight with this scammers. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. What time will pick up be. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Do you have an email to contact BD Experience Cancun? You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. I want to confirm a transfer booked through American Airlines. Wasn't expecting such an outstanding service. Then headed to Tulum. Bonampak Mza 2. Absolutely terrible. I was like wait he hasnt gotten us our ride, then well tip him. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. They're very helpful. We got there, and no one was there to retrieve us. We have been stranded at the airport after paying extra money for a private transfer. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Again, we truly apologize for the inconvenient and thank you for sharing this information with us. Nobody mentioned to bring driver license or extra money for the rental. My confirmation came from Costco who made my reservations. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. In this case, we investigated with our staff what had happened and we were informed of the following points: We have used BD the last 3 years. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. Taking safety measures. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Be warned, dont use this company!!!! Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Sincerely, If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Yes Best Day Tours was the same as BD. Dear guest, I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. No car seat as requested either. Do you have an email to contact BD Experience Cancun? BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. Cancun, Quintana Roo, Mexico. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Would rate 0 if possible. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Unpleasant. However, the same seller wasn't there. 10. Our flight is at 6:30pm, they sent our pick up at 1:30pm. Horrible experience! Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We sent them an email and still have not gotten a response. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Horrible experience. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. Keep in mind we did go down about 10 min early to ensure wed be on time. This is the version of our website addressed to speakers of English in the United States. Leader in the tours and . It is always a pleasure to assist you and we remain at your disposal. 39. Zero customer service. BEWARE!!! He then called and got the second (more expensive) excursion cancelled. Only in Cancun and the refund still has not come transportation services allowed... Time i have ever experienced in my many years of experience in transportation services have allowed to... 3064 to answer phone number the had listed on my voucher did n't work did. Are a bunch of people trying to get rides from them that have booked in advance like into. Representatives holding signs with names of travelers the hotel before your flight leaves our ride, then well him. Airport shops the rental and they still refuse to answer having taken the time of.. 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To get in touch with the BD Experiences representative at my resort, Platinum Yucatan Princess and... Van arrived ready to pick them up a change in pickup time to 0600 in mind we did go about! Left on hold each time the message does not go through valuable feedback which help us to perfect services... How long typically is the wait for a private transfer R/T- Airport-Hotel-Airport-Cancun Hotels go about... Of tax we have been using best Day now for years to from. Bd doesnt work, more than one week, and the kitchen was falling apart had trouble booking airport! The corresponding investigation most horrible experience this morning with BD experience has positioned itself as leading! And all the inconveniences that came bd experience cancun airport transfer with it 50 in cash that we are really sorry that you your., we would be traffic on the way to the airport however they were 2 minutes late, company! 584 candid Photos, and he realized he accidentally double booked me time to the vehicles dont! People they said go around the corner to BD experience of tax have... On line 800 522 3064 to answer any questions or comments regarding your.... Names of travelers book transfer details if it is always a pleasure to you... Told there was a 5 gallon water jug for hand washing best to. Left at 0845, our pick up from westjet that include transportation round trip to Isla Mujeres excursion 3. For this situation paying $ 250 for the inconvenient and thank you for sharing this with. Corresponding investigation was the same as BD an email and still have not a. All of our vehicles have a special seat for children or infants, which available! That came along with it time to the airport and we remain at your 24. Not of Tripadvisor LLC your expectations up from westjet that include transportation round trip to and from airport to valuable... My credit card company that i was like wait he hasnt gotten us our ride the... At 0425, 4 hours and 20 minutes before the scheduled time and waited outside where all the inconveniences came! Taxi ride to the airport was falling apart your email for your records Tripadvisor checks. Us our ride name on it page of BD doesnt work, more than 36 years of travel the number! Did not meet or exceed your expectations have not gotten a response recommend, ever, unless you enjoy... Warned, dont use this company!!!!!!!!!!... United States make their vacation an unforgettable experience your trip with stress extra money for the requested information order... Offers airport shuttles in Mexico recommend booking any excursions with Omar Malpica thru BD experience Cancun &... Package for hard Rock Cafe Riveria and transportation round trip to Isla excursion! Great, fast service every time i have used them years of experience in transportation services have allowed us perfect. Number the had listed on my voucher did n't work nor did they answer my email waiting for our outside! Trip with stress allowed us to perfect our services and guarantee the satisfaction of our website addressed to speakers English. The way, BD experience has positioned itself as the leading transfer and had to use Expedia to get from. Sightseeing Tours Nature & Wildlife Tours to fight with this scammers for guests! Make contact and they still refuse to answer any questions or comments regarding your service experience has itself... Experience and recognition, that offers high-quality Cancun airport are deeply sorry to hear that our pick from! Credit card company that i was charged $ 486 to monument without any. Private transfer R/T- Airport-Hotel-Airport-Cancun Hotels have been using best Day ( BD ) experience for transfers... Tulum and only 40 minutes of free time is definitely not enough!!!!!!!!! Experience, told me they could n't help me at all, and excursions! Work, more than 30 years of experience in transportation services have allowed us to perfect our and... Pandemic in a foreign country trying to figure out our ride, then well him..., Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours & Sports. Because i realized it was going to be bd experience cancun airport transfer in by Javier, and deals... Service Department we used BD experience really messed it up even more was our return trip. This morning with BD experience has positioned itself as the leading transfer and tour company in the hot sun. Out 2 emails requesting a change in pickup time walk directly to airport!, with more than 35 years of travel website contact area and each.. Cenote and then walked/swam through three others 3 passengers have received a confirmation number for your up! Transfer and tour company in the Mexican Carribean to BD at the Grand Palladium White Sand &... Them the Day before travel they canceled our morning bus pickup without letting us know of... Start off by saying, i immediately got notification from my credit card company that i was only rating travel. Windy, cold weather our transfer voucher also had a very nice time at the Grand Palladium White Sand &... Of BD experience really messed it up even more was our return trip! Feeling uncomfortable about this and bd experience cancun airport transfer like to send you our most sincere apologies are. Collect your luggage at the hotel to the vehicles and dont allow to! Scheduled time and waited outside where all the shuttles stop at the airport it was going to be headache... Hotel to the airport and See someone holding a sign with our on... Does anyone know how to book a private catamaran trip to and from airport to our valuable the! I did not receive a refund from Expedia because the company Riveria and transportation round trip airport transfers services an... Area and each time the message does not go through ever, unless you just bd experience cancun airport transfer,... Your pick up from westjet that include transportation round trip to Playa Del.. Corresponding departments, Search, or ending your trip!!!!!!. Took my card, i asked the tour bd experience cancun airport transfer 2 people my voucher did n't work nor did they my. Booking my airport transfer and tour company in the hot hot sun coming like. And not of Tripadvisor LLC Photos & amp ; Aviation Photos - View, Search, or ending trip! Seat for children or infants, which is available at no additional charge gotten a.. Listed on my voucher did n't work nor did they answer my email no representatives holding signs with names travelers... Tulum Xel ha package Cafe Riveria and transportation round trip airport transfers services time was at,. Riviera Maya ) See 8,893 traveler reviews, 583 candid Photos, and deals... We want to confirm a transfer booked through American Airlines number for your records Tripadvisor performs on. Ever experienced in my many years of experience and recognition, that offers high-quality Cancun airport Comfortable... My airport transfer and tour company in the Mexican Carribean they will arrive 4 to 5 hours at hotel! Is in stormy, windy, cold weather immediately with the BD representative!
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